1.Personal Information We Collect

We collect the following categories of personal information, depending on how you use our website:

Contact Information

Name, phone number, email, billing & shipping addresses.

Payment & Financial Information

Encrypted payment details, transaction confirmation, and order data.
(We do not store full credit card numbers.)

Account Information

Username, password, preferences, saved items, and settings.

Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or canceled.

Communications

Messages you send to customer support or through contact forms.

Device & Usage Data

IP address, browser details, device type, cookies, and your interaction with the website.

Automatically Collected Information

Through cookies, Shopify systems, and analytics tools

2.Sources of Collected Information

We may receive your information:

• Directly from you (checkout, account creation, WhatsApp/email support)

• Automatically through cookies and website analytics

• From Shopify (hosting & analytics)

• From payment processors and shipping partners

• From marketing partners (only if you consent)

3.How We Use Your Personal Information

We use your data for:

Providing Our Services

Processing orders, arranging shipping, returns & exchanges (up to 5 days), payment handling, account creation, and customer support.

Customizing Your Experience

Remembering your preferences, showing relevant products, improving navigation and UX.

Marketing & Advertising

Sending promotions, retargeting ads, and personalized recommendations
(only if you choose to receive marketing messages).

Security & Fraud Prevention

Verifying identity, detecting fraud, ensuring safe transactions.

Legal Compliance

Responding to lawful requests and maintaining regulatory requirements

4.How We Share Personal Information

We may share necessary information with:

Shopify

For hosting, analytics, checkout, fraud prevention, and improving the platform.

Service Providers

Shipping companies, warehouses, payment processors, email/SMS partners.

Marketing Partners

For personalized ads (if consent is given).

Legal Authorities

If required to comply with the law.

We do not sell customer data

5.Relationship With Shopify

Our store operates on Shopify.
Shopify may process personal data to improve security, analytics, and platform performance.

To learn more about how Shopify processes data, visit:

https://privacy.shopify.com

6.Third-Party Websites

If you follow links to external websites (Instagram, payment gateways, etc.), their policies apply.
We are not responsible for content or data handling on third-party platforms

7.Children’s Data

Our services are not intended for children under the legal age of majority.
We do not knowingly collect data from individuals under 16

8.Security & Data Retention

We use secure systems to protect your information, but no method is 100% perfect.

We retain data only as long as needed for:

• Account maintenance

• Order history

• Legal obligations

• Dispute resolution

9.Your Rights

Depending on your region, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Request a copy (data portability)

• Opt out of marketing emails

To request any of these, contact us at info@orcanutrition.com

10.Temperature-Sensitive Product Notice (Brand-Specific Policy)

Some supplements may be sensitive to heat or storage conditions.

We guarantee:

Products are stored properly in our warehouse before shipping.

Customer responsibility:

After delivery, the customer must store products correctly.
We cannot replace items damaged due to improper storage after delivery

11.Limitation of Liability (Brand-Specific)

Orca Nutrition is not responsible for:

• Misuse of supplements

• Reactions caused by undisclosed medical conditions

• Damage caused by improper storage

• Delays due to courier companies, customs, or unexpected events

Always consult a healthcare professional before using supplements

12.Cookies & Tracking

We use cookies to:

• Improve website performance

• Analyze site usage

• Personalize your shopping experience

You can disable cookies in your browser settings.
More details

13.International Transfers

Your data may be stored or processed outside your country (e.g., Shopify servers).
All transfers comply with standard legal requirements and protections.

14.Updates to This Privacy Policy

We may update this policy periodically.
Changes will be posted with a new “Last Updated” date

15.Contact Us

For privacy concerns, questions, or rights requests:

📧 info@orcanutrition.com